IIPM…the RIGHT way round or the WRONG way round???
Let’s begin with some scenarios & some food for thought –
a real conversation between a friend & his aunt:
• SHE: So Deepak, where did you get through in CAT?
ME: Aunty, I have converted NITIE, Mumbai..
SHE: ohh..u did not get IIM?
ME: no Aunty, messed up a section in CAT..
SHE: (with a sympathetic look turning serious now): You did not even get IIPM?
ME: (coughing, obviously mind******!!!): No Aunty, my scores are not that good..
.....this is what IIPMs marketing strategy has achieved...WOM... but unfortunately (or thankfully!..) they have got their 4Ps wrong where it matters the most... Is it???
• Newspaper headlines say "MBA/DU Student met with an accident"... had it been the IIPM, it would have been same... had it been IIM Grad??? The headline would have definitely changed to "IIM Grad met with an accident"...isn’t it???
• Every yr around 240,000 aspirant takes the exam... That means almost 95% people are not going to make through top colleges.... when the market is so much skewed... where is IIPM faultering?? Are they going ahead targeting these 95% aspirants... Customers???
• By using the full-market attack strategy, did they have managed to target a large proportion of students whose only aim is to obtain an MBA from anywhere??? Our country has no dearth of karodpatis, esp., the nouveau riche, So isn’t it cool to dare beyond the IIMs???
• Is IIPM playing very smartly... People like us are not their target customers... and they don’t care what we think about their advertisements/tag lines.... their customer wants to join a college with known name... IIPM is a known name....isn’t free latptop & Europe tour is attractive???
Coming to S…T & more of P
• Had IIPM done the segmentation right they would have realised that quite a few segments of students might be interested in their value proposition. Instead IIPM decided to go for a full market attack strategy and targeted the entire population of students.
• The situation is very similar to the one where Tata Nano targets all potential car buyers (including the BMW customer). Such a strategy might work for a firm that trades in commodities but definitely is suicidal for a B-school.
• Now let`s move on to the question of positioning. Here IIPM`s very tagline ” Dare to think beyond IIMs”) says it all! However the very usage of names of the likes of IIMs and IITs made their strategy fall flat.
• A layman after reading the tagline would assume that IIPM claims to hold a position on the same axis as that of these institutes of repute. Such is the trouble of comparative advertising. You have to be sure about the competitor with whom you are comparing yourself.
• In this case IIPM was totally unsure about the value proposition of IITs/IIMs. They assumed that the only point where they were required to match their competitors was on placement figures. The fact remains that IIPM never really tried to fight out IIMs by arranging exceptional placements for their outgoing students but instead they got themselves rated high on fictitious rankings.
• IIPM failed to realise that one important component of IIM`s value proposition was its exclusivity. An IIM grad has high regards in the industry because of his business knowledge and also because of the fact that no ordinary Johny can bag a seat in his institute.
• They appointed telemarketers to cold call students, their selection procedure had no rigour involved and they began operating in almost thirty branches. In simple words an IIPM admit was an easily available option. This by itself dilutes their entire value proposition.
• Weak product at an inappropriate price-point sold through improper channels! IIPM`s product strategy is a classic case of marketing myopia. The key highlights of its offering emphasise on free laptop and a Europe trip. These are perhaps the last things that a student is looking for in a B-school.
• Years ago Kodak introduced cheap cameras which they tried selling through kirana outlets and failed. The reason was that a kirana outlet visitor has come there to buy groceries and not a cam. Similarly, telemarketing is dangerous for a B-school that compares itself with IIMs in advertisements. It is nothing less than selecting an improper marketing channel.
• Its promo budget could well be comparable to those of FMCG giants. Promotion is helpful only when all other steps are in place. Roping in a silver-screen celebrity might be a good option for an FMCG player but is not worthwhile for selling something like Business education. one might take an actors word when it comes to selecting a fairness cream but will one take his advice while choosing a B-school???
So, still any daring left??? I think a 'P' in between not only made their name 'different' but also helped them to set a different league for themselves.